FAQ: Frequently asked questions
Questions? We have the answers! See our FAQs for information on orders, deliveries, returns and refunds, as well as general information about our products. If you cannot find the answer to your question, do not hesitate to contact us for further assistance.
You will receive your order within a maximum of 14 days after ordering on the site. A confirmation email with your tracking number will be sent to you as soon as your package ships from our warehouse.
As soon as your order is dispatched from our warehouses, you will receive a tracking link by email allowing you to follow its progress.
Yes, absolutely. We ship worldwide.
We do our best to resolve any issues our customers may have with their online items. If you still wish to receive a refund on your order, we can of course make the payment, in the event that the appeal is made within 30 days of the date of the order and the product(s) concerned are not on sale. . For more information, please read more about our refund policy.
We accept all major credit cards (VISA, MasterCard, AMEX) and PayPal payments. However, we do not accept cheques, money orders or bank transfers.